Magento support

What makes Magento so powerful? Its large feature set and ability to scale from small business to large enterprise-grade clients. However, with a large and feature-rich system comes a level of complexity and a steep learning curve, and that’s where we come to the rescue.

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Application level support

Our proactive approach to supporting your Magento application helps you concentrate on running your business. We’ll monitor your store and provide expert advice to get the most out of your investment and trouble-shoot before issues arise.

  • Application Configuration
  • Performance Tuning
  • Emergency Bug Fixes
  • Phone Support
  • Reporting & Analytics interpretation
Compass

We’re here to help

Developer-grade support that’s available and reliable. If something goes wrong and you need urgent support, we’re here to help to make sure your store gets back up and running. Don’t get caught in a situation that may cost you sales.

Life Ring

More than just support

Our support services are just not for when something goes wrong but to help you in the day-to-day running of your store. From making the simplest configuration changes to expanding your store features, we can assist you.

  • Setup and Configuration of Magento
  • Conversion Advice and Implementation
  • Content Formatting
  • Magento version updates
  • Product Data Formatting and Uploading
  • Magento promotion setup

Support packages

Packaged for your convenience. Our range of support packages can scale with your requirements. Catering to all types of stores, our packages allow you to budget your ongoing running costs by dedicating an allotted number of support hours per month. As your store grows and requires more hourly support and maintenance per month, we offer volume discounts on higher packages.

Starter

  • hourly
  • Support hours pay as you go
  • Email/Ticket
  • Live Chat
  • Phone
  • Clock

    Standard ticket response*

    48 hours

  • Billing Blocks** (mins)

    Billing Block

Intermediate

  • $450 per month
  • Support hours 3
  • Email/Ticket
  • Live Chat
  • Phone
  • Clock

    Standard ticket response*

    24 hours

  • Billing Blocks** (mins)

    Billing Block

Advanced

  • $1450 per month
  • Support hours 10
  • Email/Ticket
  • Live Chat
  • Phone
  • Clock

    Standard ticket response*

    24 hours

  • Billing Blocks** (mins)

    Billing Block

Ultimate

  • $2800 per month
  • Support hours 20
  • Email/Ticket
  • Live Chat
  • Phone
  • Clock

    Standard ticket response*

    4 hours

  • Billing Blocks** (mins)

    Billing Block

Enterprise

  • $4050 per month
  • Support hours 30
  • Email/Ticket
  • Live Chat
  • Phone
  • Clock

    Standard ticket response*

    4 hours

  • Billing Blocks** (mins)

    Billing Block

*All standard ticket response times are minimum estimated times that you should expect to see a response to your ticket/issue. Depending on availability of support staff, your ticket/issue may be answered or responded to sooner than specified.

All prices advertised are in Australia Dollars (AUD) and are exclusive of GST.

**All support provided by Neocreative is billed to the nearest 15 minute block. For example, if a support request takes 8 minutes to answer/fix, you will be charged for 15 minutes; if a support request takes 18 minutes to answer/fix, 30 minutes will be charged.

Question Mark

Got questions? Contact us now about your support options.

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